Privacy Policy — LINE to Intercom Integration

Introduction

This Privacy Policy describes how SimpleIda LLC, a limited liability company incorporated in Wyoming, United States ("we," "our," or "us") collects, uses, and protects your information when you use our service that integrates LINE messaging with Intercom. We are committed to protecting your privacy and ensuring the security of your personal information.

Information We Collect

Account Information

Email address and name for account creation
Payment information (processed securely through Stripe)
Team and user management data

Integration Data

LINE account credentials and API access tokens
Intercom account credentials and API access tokens
Configuration settings for your integrations

Message Data

Messages exchanged through LINE and Intercom (processed in real-time)
User profile information from LINE (display names, avatars, status messages)
Custom data attributes and conversation metadata
Group chat and room participant information

Usage Information

Service usage statistics and analytics
Error logs and debugging information
Activity logs for security and troubleshooting

How We Use Your Information

To provide and maintain our integration service
To facilitate real-time message synchronization between LINE and Intercom
To process payments and manage subscriptions
To provide customer support and technical assistance
To improve our service and develop new features
To ensure security and prevent fraud
To comply with legal obligations

Data Processing and Storage

Real-time Processing: Message data is processed in real-time to enable synchronization between LINE and Intercom. We do not store message content longer than necessary for processing and delivery.

Temporary Storage: Messages may be temporarily stored for up to 24 hours to ensure reliable delivery and handle system maintenance or temporary outages.

Configuration Data: Integration settings, user profiles, and account information are stored securely for as long as your account remains active.

Data Sharing and Third Parties

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers: With trusted third-party services that help us operate our platform (e.g., Stripe for payments, cloud hosting providers)
LINE and Intercom: Your data is shared with these platforms as necessary to provide the integration service
Legal Requirements: When required by law or to protect our rights and safety
Business Transfers: In the event of a merger, acquisition, or sale of assets

Data Security

We implement industry-standard security measures to protect your information:

Encryption in transit and at rest
Regular security audits and monitoring
Access controls and authentication mechanisms
Secure API communication with LINE and Intercom
Regular security updates and patches

Your Rights and Choices

You have the following rights regarding your personal information:

Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information (subject to legal requirements)
Data Portability: Request transfer of your data to another service
Withdrawal of Consent: Withdraw consent for data processing where applicable

To exercise these rights, please contact us at hello@lineintercom.com.

Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

Account information: Until account deletion plus 30 days for backup recovery
Message data: Processed in real-time and not permanently stored
Usage logs: Up to 12 months for service improvement and security
Payment information: As required by law and our payment processor

International Data Transfers

Our service operates globally and may involve transferring your data to countries outside your residence. We ensure appropriate safeguards are in place for international data transfers, including standard contractual clauses and adequacy decisions where applicable. Our primary data processing occurs in the United States.

Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our service after changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: hello@lineintercom.com